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Tag: avaliação de equipe de help desk

Carreira / Help Desk / Itil / Produtividade

Vamos melhorar o desempenho da equipe atendimento com apenas 4 passos?

Como já falamos inúmeras vezes aqui no blog, a análise de métricas, KPI´s, é fundamental para saber a quantas anda o desempenho de sua equipe e a satisfação de seus …

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