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Tag: necessidades do cliente

Help Desk / Itil / Produtividade

Indicadores de desempenho que todo gestor de de atendimento precisa saber

Administrar uma central de atendimento requer habilidade e um bom conhecimento das métricas da área. Mas afinal, quais são mesmo os principais indicadores de desempenho (KPIs) que qualquer gestor deve …

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